This message indicates an issue with intermittent Internet connectivity, preventing the ZoomShop from reaching the bank for verification and approval. This may be due to cellular network traffic or outage. Please try again at a later time.
Please wait 3-5 business days for pending authorizations to fall off. If after that time you are seeing a posted charge, please contact us again.
The card reader is only active when the “Swipe your Card” message is showing on the screen. It is not active at other times and did not read you card information. You will not be charged if you swipe your card on any other screen.
Our machines have a detection system in place and are aware that you didn’t get the item. Those pending charges will disappear in a few days from your statement and you will not be charged.
Please send an email to firstname.lastname@example.org with the following:
Date of purchase (or date range)
Last four digits and name listed on the card number used
Email address to which you would like your receipt emailed
We will send you a copy of your receipt within 24 hours. (Please check your SPAM or junk mail folders if you have not received it.)
Return policies vary by brand. Please see the bottom of your receipt for complete details.
We appreciate your questions, feedback, and suggestions regarding our service. Feel free to contact us and we'll reply shortly.