FAQs

1. What is a ZoomShop?

ZoomShops are custom-branded automated, self-service retail stores that combine the convenience of online shopping with the immediate gratification of traditional retail.  ZoomShops are powered by best-in-class software technology, a full complement of services and an experienced retail team.

2. How do I get started?

Please contact us for more information. The typical initial deployment includes 15-25 ZoomShop locations.

3. Where is the best location for a ZoomShop?

ZoomShops offer an amazing amount of flexibility.  We can place ZoomShops within an existing retail store to help manage challenging categories. Or we can tap into our location relationships at top airports, malls, military bases and resorts to create a mix of channel opportunities.

4. Can a ZoomShop be franchised?

No, currently ZoomShops are operated  as a joint venture between ZoomSystems and our partners.

5. Does ZoomSystems develop their own software technology?

Yes, the best-in-class ZoomShop software was created by the in-house engineering team at ZoomSystems.  Based on Java, we are constantly updating our software to optimize and improve ZoomShops.

6. Are ZoomShops networked?

Yes, each location is connected real-time to the centrally managed ZoomShop Network. We perform remote monitoring, software updates and real-time reporting on a consistent basis.

7. What services does ZoomSystems offer?

In addition to our technology platform, ZoomSystems also offers a full range of value-add services, including:

  • Location procurement
  • Inventory management and Logistics
  • Supply chain integration
  • Merchandising  and Field services
  • Creative design
  • Project and Account management
  • Call center

8. How does a ZoomShop get restocked?

ZoomSystems has a field merchandising team responsible for ensuring each ZoomShop is kept in-stock with optimal inventory.  If you already have merchandisers we can also work with them directly.

9. Can a ZoomShop be custom-branded?

Yes, ZoomShops are custom branded to incorporate the look and feel of each partner.  The branded areas on a ZoomShop include the external aesthetics, UI design, demo videos and digital signage.

10. What is the size of a typical ZoomShop?

The standard ZoomShop is approximately 78”h x 81”w x 40”d.  ZoomShops are certified for use in the U.S., Canada, Japan and the E.U.

11. Does a ZoomShop stay open 24/7?

Yes, if a power source is available, ZoomShops can dispense products at anytime.