jobs

Locations Account Executive

May 9, 2013

The Locations Account Executive is responsible for identifying the physical locations where our ZoomShops are installed, conveying the benefits of these locations to our customers, and negotiating the terms for the associated leases.  This particular position will focus on high traffic transportation locations, primarily airports.

Responsibilities:

  • Identify optimal airport and other transportation locations, relying on a combination of data and in-person site visits.
  • Prepare, manage and keep current a pipeline of potential locations.
  • Working with the head of the locations team and our project services team, develop and maintain an accurate forecast of machine installations.
  • Work closely with our customers to explain the attributes and benefits of the proposed locations, both verbally, in-person (during site visits) and via professional and polished PowerPoint decks.
  • Communicate the value of the ZoomShop concept to our location partners,  negotiate the lease terms, and work with ZoomSystems legal department to review and finalize the lease agreements.
  • Manage and oversee lease renewals.
  • Create accurate and precise site survey documents for potential ZoomShop locations.
  • Coordinate between teams as it relates to project execution.  Interface between sales, operations and contracts administration.
  • Ensure that all locations-related data on Salesforce.com it is at all times current and accurate.

Qualifications:

  • 3+ years of sales experience, including track record of carrying and meeting quotas.
  • Experience in real estate leasing and/or airport concessions a plus, but not a requirement.
  • “Power users” of Salesforce.com preferred.
  • Willingness to travel (estimated 50-75%).
  • Residence in San Francisco Bay Area a plus, but not a requirement.
  • BA / BS degree.
  • Proficiency with Microsoft PowerPoint.

To apply, please send cover letter and resume to: jobs@zoomsystems.com

Regional Technician

April 26, 2013

Looking for a Regional Technician with experience in the software and hardware industry. This person will be responsible for overall maintenance and technical fixes of ZoomShops. This includes all of the technical support issues – reception, recreation, troubleshooting and support of Zoom Systems custom hardware and software.

 Responsibilities:

  • Point person for all field related issues. Troubleshooting, duplication of field issues, resolution and documentation.
  • Travels and installs new units nationwide.
  • Receives Technical Support calls from Field Technicians.
  • Offers Level 2 support and resolution to technical issues.
  • Trains Field Technicians and establishes technical support processes and practices for field technicians.
  • Develops technical support documentation.
  • Troubleshoots and offers improvements to production hardware.
  • Supports other aspects of service i.e. customer service.
  • Feeds issues into Issue tracking system, works on resolution.
  • Travels to train and support lower level techs.
  • Supports national deployment hands on and new brand concepts.
  • Familiarity with hardware specifications (Metric & ASE).

Qualifications:

  • Understanding and troubleshooting of windows platforms XP, 2007, & MAC OSX.
  • Demonstrated track record in hardware integration, production release and/or technical support.
  • Higher education minimum 4-year degree EE or CS or equivalent experience preferred.
  • Strong PC assembly/troubleshooting skills a must.
  • Must be able to travel 60% to 80%.

To apply, please send cover letter and resume to: jobs@zoomsystems.com

Full Time Customer Service Representative

November 13, 2012

Open 7 days a week, 365 days a year, the ZoomSystems Call Center is the hub for worldwide network monitoring, service provider dispatch, and customer service operations for our 1,300+ automated retail ZoomShops.

We are seeking an energetic self-starter who is passionate about giving great customer service. The candidate must be detail-oriented and have good listening, problem-solving, and communication skills, both written and orally.  This role will be responsible for customer service and managing our network of ZoomShops, diagnosing and troubleshooting issues over the phone and general dispatch management.

After a training period, the position will require working various shifts as necessary to meet the needs of the business. This position requires the flexibility to cover weekends and holidays as needed. You must be able to work independently as well as part of a close-knit team.  As ZoomSystems is a dynamic, fast-changing environment, working here requires a sense of urgency as well as the ability to multi-task, document, along with attention to detail.

Responsibilities:

  • Answer Customer Service phone calls and respond to incoming inquiries within agreed upon service level turnaround times.
  • Manage, create and walk field Technicians through onsite dispatches and repairs.
  • Maintain department dispatch database as assigned. Ensure tickets are correctly and completely opened, closed, documented and escalated (if necessary) as required.

Qualifications:

  • Fluent writing and speaking English.
  • 2+ years of experience in Help Desk Support or equivalent experience.
  • Strong PC hardware and software troubleshooting skills.
  • Self motivated and able to self manage, organized, detail oriented, some project management skills.
  • Exceptional communication and interpersonal skills: ability to effectively interface with and build relationships with customers, third party service providers and team members.
  • Excellent organizational skills, attention to detail and accuracy: able to prioritize demands and multi-task in order to complete daily and weekly objectives on time.
  • Work ethic: 100% dependable with fantastic follow through, the desire to “make a difference” and committed to a culture of respect.
  • Proficient in using Web browsers, email and Microsoft Office.
  • Able to work off-hour shifts, weekends and holidays.

To apply, please send cover letter and resume to: jobs@zoomsystems.com

User Interface Design Manager

August 1, 2012

ZoomSystems is looking for a User Interface Design Manager with interactive experience and a formal design background to join our fun, dynamic, hardworking and talented team. The ideal candidate will have experience improving process workflow, applying usability theory, and analyzing user behavior in order to improve the overall user experience.

The ideal candidate will have at least 5 years of design/interactive experience, an accessible digital portfolio, and a thorough understanding of information architecture/user experience.

 Responsibilities:

  • Lead a small cross-functional team of UI Designers and Developers.
  • Create the vision and system for overall user experience and navigation for Zoom’s Self-Managed Automated Retail Technology platform.
  • Plan, execute and present user experience design concepts to clients and business owners.
  • Deliver creative strategies and design concepts that meet the business objectives.
  • Collaborate and work individually to problem solve and offer best in class visual design solutions that further our mission to create great user experiences.
  • Deliver user interface designs that ensure customer ease-of-use and drives conversion rates.
  • Provide quality control over concepts and project.
  • Research and develop personas, scenarios, wireframes and task flows to validate conceptual and functional prototyping.
  • Self-manage tasks and accurately scope project timelines.
  • Establish and maintain user interface standards.
  • Evangelize interface guidelines and design patterns.
  • Designs must take into account the capabilities of rich media solutions (Java, Flash, Flex, DHTML, etc.).
  • Define and track key success metrics for visual design, conducting usability tests and research as needed.
  • Advocate on behalf of the Products team and uphold best practices in all areas of design.

Qualifications:

  • Degree in Human factors, Human Computer Interaction, and/or Computer Science preferred.
  • Minimum 5 years online experience designing, creating, and producing consumer-facing multimedia experiences for the Web.
  • An in-depth knowledge of Creative Suite: Photoshop, Illustrator and Flash.
  • Ability to generate interactive prototypes using basic HTML, CSS, JavaScript or Flex a plus.
  • At least 3 years experience working with large-scale web sites, including e-commerce site design.
  • A strong working knowledge of experience design, brand development, interactive commerce and creative process.
  • Proven ability to lead projects from concept to completion.
  • Solid project management skills in a web-based technical situation with proven success meeting deadlines and managing multiple priorities.
  • Strong designer who demonstrates control, ownership, effective communication and impeccable interpersonal skills.
  • Thrive in a highly collaborative, fast-paced Agile work environment.
  • Create robust documentation of designs.
  • Digital portfolio required.
  • Strong designer who moves quickly and decisively.
  • Ability to juggle multiple jobs while meeting deadlines and maintaining high quality of work.
  • Solid design concept development skills.
  • Excellent written and oral communication skills.
  • Excellent analytical skills and comfort working within an environment where efforts are measured against quantitative objectives or ROI.
  • Creative, out-of-the-box thinker and problem solver.
  • Test-and-learn, direct-response mentality.
  • Passionate, driven, tenacious.
  • Outstanding team player.
  • Willingness to personally jump in and roll up the sleeves — an entrepreneurial spirit.
  • Stays abreast of latest user interface design standards and best practices, for both PC and touch screen interfaces.

To apply, please send cover letter and resume to: jobs@zoomsystems.com

QA Automation Engineer

February 9, 2012

The Software Test Automation Engineer will be a member of QA team that is responsible for creating reusable test software aimed to improve functional test coverage, schedule efficiency and reduce manual test dependency. The person filling this position will be recognized as a key individual contributor with technical focus on providing automation solutions. Solid software engineering background and previous test automation experience is necessary.

Responsibilities:

  • Work with our Software Quality Assurance & Development teams to design, develop and execute system test automation and performance test solutions.
  • API, Functional and GUI test automation using open source QA automation framework like Selenium.
  • Integrate Selenium test as part of build process using jUnit framework.
  • Help define quality standards and processes.
  • Defines and tracks quality assurance metrics such as defect densities and open defect counts.
  • Communicate information effectively cross-functionally.
  • Training team members on tools use and test automation/performance best practices.
  • Provide engineering support to internal customers as necessary.
  • Collaborating with our Engineering teams on best practices, process changes, standards, etc. as part of continuous process improvement.
  • Other duties as assigned.

Qualifications:

  • Minimum 7 years of hands on experience in QA automation for unit, functional, Web UI and performance testing for complex client server or high volume web applications.
  • 2 years coding experience in Java as a developer or test developer. Working knowledge of JSP, Servlets and Java enterprise applications.
  • Minimum 2 years of hands on experience with Selenium.
  • 2 years of experience in at least one of the API/Unit test automation frameworks. viz. jUnit, Cactus, HTTPUnit, HTMLUnit, Mocking frameworks – easyMock or jMockIt
  • 2 years of experience in one of the test management tools like – XStudio, TestLink, STAF, qaTraq.
  • Proficient in QA methodologies, and various stages of software quality assurance including Black Box/White Box/Gray box, configuration, performance testing, requirements analysis, test planning, reporting/control and root cause analysis.
  • Test automation development experience, both functional automation and performance automation, using open source tools or java based homegrown tools is strongly preferred.
  • Load/stress test development and execution experience with open source tools like Grinder and jMeter.
  • Must have implemented maintainable automation frameworks and test suites using Selenium.
  • Good understanding of SQL, HTML, CSS, XML, HTTP protocol, Shell scripting, debugging tools like firebug, charles, IE Developer tools and code profiling tools like jProfiler.
  • Experienced in using various bug tracking, source control and build release tools, like JIRA, SVN, ANT, Hudson, etc..

 Requirements:

  • Bachelor’s degree in Computer Science, Information Systems Management, or related field (or foreign equivalent) is required.
  • Additional classroom or professional development or training in related field, considered a plus.
  • Organized and process oriented individual with ability to maintain excellent process/testing/build release documentation and reports.
  • Quick learner, strong analytical and problem solving skills.
  • Previous experience with Hudson is preferred but not required.
  • Ability to adapt and willingness to learn new technology or techniques.
  • Ability to establish rapport and communicate with people at all levels of an organization.
  • Strong verbal and visual presentation skills.
  • Ability to execute tasks with minimal supervision.

To apply, please send cover letter and resume to: jobs@zoomsystems.com