Locations Manager

February 1, 2012

The Locations Manager is responsible for identifying and procuring the real estate locations where ZoomShops are installed and is a critical component of the expansion of the ZoomShop network.  The Locations Manager would also collaborate closely with other groups within ZoomSystems, including Project Services (which provides logistics support for the staging, shipping and installation of ZoomShops) and Field Services (which provides technical support and troubleshooting on the ZoomShops). 

Responsibilities:

• Use excellent interpersonal skills to negotiate and interface with major retail developers and chains at local levels to secure ideal ZoomShop locations.
• Manage the negotiation of material real estate lease terms.
• Manage and oversee lease renewals to ensure that all locations remain under an active lease at all times.
• Collaborate closely with the Sr. Account VP to develop an accurate and reliable installation forecast, which is a critical component to the company’s overall financial plan.
• Serve as informational repository regarding sales and project status with individual customers, products and locations.
• Create accurate and precise site survey documents for potential ZoomShop locations.
• Demonstrate effective conflict resolution and customer service skills for interaction with customers, landlords and co-workers.
• Coordinate between teams as it relates to project execution.  Interface between sales, operations and contracts administration.
• Ensure presentation standards are achieved and maintained.
• Communicate product sell-through and market trend information to developers and management (when applicable).
• Ensure that all locations-related data on Salesforce.com it is at all times current and accurate.

Qualifications:

• Demonstrate ability to function as a strong individual contributor.
• Ability to adapt in a fast paced environment and adapt easily to changing priorities.
• Self starter and self directed, able to work in an unstructured environment.
• Results oriented with a strong sense of urgency and customer service.
• Demonstrate ability to manage time by planning, prioritizing and maintaining a focus on results.
• Strong interpersonal skills; team player.
• Outgoing and friendly personality with commanding influence in order to gain consensus on ideas or project requirements from accounts.
• Ability to multi-task and handle multiple projects at one time with great attention to detail.
• Excellent communication, delegation, follow-up and analytical skills.

Requirements:

• Minimum of 3+ yrs specialty retail, retail solutions or services, kiosk or ATM machine placement sales experience. Retail/Airport/Hotel/Malls all a plus.
• Travel requirement: 50-75%
• BA / BS degree.
• Proficiency with Microsoft Office, Excel, Power Point, CRM tools (such as Salesforce.com)
• Impeccable written and verbal communication skills.
• Outstanding organizational skills.
• Great people/persuasion skills and professional appearance.
• Strong work ethic and positive attitude.

To apply, please send cover letter and resume to: jobs@zoomsystems.com

Part Time Customer Service Representative

September 16, 2011

Open 7 days a week, 365 days a year, the ZoomSystems Call Center is the hub for worldwide network monitoring, service provider dispatch, and customer service operations for our 1,000+ automated retail ZoomShops.

We are seeking an energetic self-starter who is passionate about giving great customer service. The candidate must be detail-oriented and have good listening, problem-solving, and communication skills both written and orally.  This role will be responsible for customer service and managing our network of ZoomShops, diagnosing and troubleshooting issues over the phone and general dispatch management.

After a training period, the position will require working various shifts as necessary to meet the needs of the business. This position requires the flexibility to cover weekends and holidays as needed. You must be able to work independently as well as part of a close-knit team.  As ZoomSystems is a dynamic, fast-changing environment, working here requires a sense of urgency as well as the ability to multi-task, document, along with attention to detail.

Responsibilities:

• Answer Customer Service phone calls and respond to incoming inquiries within agreed upon service level turnaround times.
• Manage, create and walk field Technicians through onsite dispatches and repairs.
• Maintain department dispatch database as assigned. Ensure tickets are correctly and completely opened, closed, documented and escalated (if necessary) as required.

Qualifications:

• Fluent writing and speaking English.
• 2+ years of experience in Help Desk Support or equivalent experience.
• Strong PC hardware and software troubleshooting skills.
• Self motivated and able to self manage, organized, detail oriented, some project management skills.
• Exceptional communication and interpersonal skills: ability to effectively interface with and build relationships with customers, third party service providers, and team members.
• Excellent organizational skills, attention to detail and accuracy: able to prioritize demands and multi-task in order to complete daily and weekly objectives on time.
• Work ethic: 100% dependable with fantastic follow through, the desire to “make a difference”, and committed to a culture of respect.
• Proficient in using Web browsers, Microsoft Office, Word and Excel.
• Able to work off-hour shifts, weekends and holidays.

To apply, please send cover letter and resume to: jobs@zoomsystems.com

Director of Product Marketing

The Director of Product Marketing will primarily serve as the product champion for Zoom’s newest product line.  This revolutionary product has been invented to change the face of retail.   Additional responsibilities will include research and development into business intelligence, data analytics, and strategically addressing the mobile/social space.

The ideal candidate will have 7+-years experience in marketing technology solutions to retailers (ideally in a product marketing role) and significant experience in launching new products and services.  The ideal candidate will also possess an innovative approach to product marketing, an entrepreneurial spirit, and a passion for new technology in the retail space.  Candidates must have the ability to create and navigate complex value propositions that map business benefits of the product feature set to enterprise customers.

Responsibilities:

• Conduct market analysis to define the positioning and value proposition for Zoom’s latest automated retail product offering and other new service initiatives.
• Participate in the creation and management of the product line’s business plan and product roadmap and lead the development of the Go-to-Market strategy (which will include positioning, messaging, promotions, launch events, and collateral).
• Define and research all target market segments and define targeting and positioning for each.  Recommend demand generation campaigns.
• Research the competitive landscape and assess positioning vs. each category of competition.
• Contribute to assessment and definition of product pricing.
• Collaborate closely with Sales and Product Management teams on all marketing activities and product development.
• Support the the Sales team with creation of product demonstrations, content and value-based selling tools, e.g., ROI, solution sheets, use cases, white papers, presentations and competitive briefs.
• Create product messaging, positioning, and content for use in collateral, including web site, events, and advertising).

Qualifications:

• Minimum 7 years experience in product marketing OR 7 years combined experience in corporate marketing and product management.
• Experience in marketing technology solutions to the retail industry preferred.
• Experience in business intelligence, data analytics, mobile and/or social spaces preferred.
• Experience working at innovative technology company during period of high growth.

To apply, please send cover letter and resume to: jobs@zoomsystems.com